FAQ
Return and Exchange Policy
All of our products are hand-made to order. Because of this, all sales are final. Please make sure to review your order carefully before completing your purchase. If you have any questions or concerns, feel free to contact us.
![](https://i.imgur.com/OgwXfEE.png")
Custom Orders
Yes, we are accepting custom orders. We are still new and working on expanding our site. As of now, all custom order requests are to be sent here: Contact
![](https://i.imgur.com/orfCd4M.png")
Missing Package(s)
Once your order is dropped off at the post office, any concerns regarding your package are to go through USPS. To file a claim with USPS for a lost domestic package, go here. Cozy Coven is not responsible for shipping errors, lost, delayed, or damaged packages.
![](https://i.imgur.com/MU6XVFT.png")